Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sushmitapanda95@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sushmitapanda95@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sushmitapanda95@gmail.com.

Return & Refund Policy

Last updated: 27 December 2025

At Trendino, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. If something isn’t right with your order, this policy explains how returns, refunds, and exchanges work.

1. Return Eligibility

You may be eligible for a return if:

  • The product is unused, unworn, and in its original condition

  • All original tags, packaging, manuals, and accessories are intact

  • The return request is raised within the specified return timeframe

Products that show signs of use, damage, or alteration may not be accepted.

2. Return Timeframe

Customers must initiate a return request within 7 days of receiving the product.

To start a return, please contact us at sushmitapanda95@gmail.com with:

  • Your order number

  • Reason for return

  • Clear images or videos (if applicable)

Requests made after 7 days may not be eligible.

3. Refund Process & Timing

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5 working days

  • Refunds will be issued to the original payment method used during checkout

Please note:

  • Shipping charges (if any) are non-refundable unless the return is due to our error

  • Banks or payment providers may take additional time to reflect the refund in your account

4. Exchange Options

We offer exchanges subject to product availability.

  • Exchanges can be requested within 7 days of delivery

  • Only eligible items in original condition can be exchanged

  • If the replacement item is unavailable, a refund will be processed instead

To request an exchange, contact sushmitapanda95@gmail.com with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

Kindly share:

  • Order number

  • Unboxing images or videos clearly showing the issue

After verification, we will offer one of the following at no additional cost:

  • Replacement

  • Exchange

  • Full refund

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care, hygiene, or consumable products (if opened or used)

  • Customized or made-to-order products

  • Gift cards or digital products

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping will be covered by Trendino

  • For all other returns, customers are responsible for return shipping costs unless stated otherwise

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

Email: sushmitapanda95@gmail.com
Store Name: Trendino
Business Address: Najafgarh